We, Snowlab Studios Limited seated in 128 City Road, London, EC1V 2NX, United Kingdom run the website www.snowlabstudios.com and gather data from our visitors, as far as it is necessary. In the following data protection declaration, you will learn what we are doing with your data, so-called personal data, and why we do this. Furthermore, we explain to you how we protect your data, when data will be deleted, and which rights you have thanks to the data protection.
In advance: We adhere to the data protection laws and protect your sphere of personal privacy in the best way possible. But we also want to be completely honest: the internet lives from data exchange and still displays many security leaks. Even when your data is encrypted while you are visiting our website, there is always a remaining risk, at the latest with the exchange of foreign websites. If you visit a different website, for example, via a link on our website, please consider that this data protection declaration at hand will not be valid for the foreign website.
At Snowlab Studios, we take data storage seriously. We use industry-standard security measures to ensure that your data is protected from unauthorized access, loss, or alteration. Any data collected from our web applications and sites is stored securely on servers hosted in reliable data centers with robust security protocols in place in The Netherlands, Finland, and Germany.
We respect your privacy and are committed to safeguarding your personal information. We only collect and use data that is necessary to provide you with the best user experience and services. Any personal information you provide, such as name, email address, or contact details, will be treated with confidentiality and will not be shared with third parties without your explicit consent.
If you have any concerns about your privacy or data security, please don't hesitate to contact our privacy team at [email protected].
Cookies are small pieces of data stored on your device when you interact with our websites or web applications. These cookies help us improve your browsing experience and allow certain features to function properly. We may use both session cookies (which are deleted after you close your browser) and persistent cookies (which remain on your device for a specified period).
You have the option to disable cookies through your browser settings, but please note that doing so may limit some features and functionality of our web applications and sites.
At times, we may use third-party services or plugins on our websites and applications to enhance functionality or gather analytics. These third-party services may have their own privacy policies and data handling practices. We encourage you to review their respective policies to understand how they process your data.
If you initiate a payment process to purchase premium currency, you will have to provide further data. The nature of the required data depends on the chosen payment method. Furthermore, Snowlab Studios allows you to use anonymous payment methods.
You will have a variety of payment providers to choose from. In addition, the cooperation with third parties involves the payment processing via external payment providers (PayPal, credit card companies, mobile network operators, Paysafecard, cash payment, immediate transfer, etc.). All external payment providers are by law obliged to the secure handling of your data, and they are solely allowed to use your data as far as it is necessary for the fulfilment of their task.
You are able to choose freely which payment method you want to use, and therefore we would like to refer to the privacy policies and regulations of the respective payment provider.
The payment provider will collect personal data of the customer on their own responsibility to execute the payment. Thereafter, a response of the payment provider is sent to Snowlab Studios, in which the successful completion of the payment process is confirmed. Normally, we don't receive person-related transaction data from the payment providers.
However, we point out that we will save the IP address of the customer when a payment process is confirmed. The sole objective is the fulfilment of our tax obligations. The IP address is used to determine the location of performance for tax objectives. The data is stored according to the fiscal period of time for safeguarding.
The websites and apps run by us offer you the possibility to communicate with us or with other players. We use automatic filter systems to maintain a positive and respectful gaming environment. These filters prevent the sending of messages containing insulting, violence-glorifying, obscene, racist, or offensive statements, as well as messages with promotional content.
Additionally, we may record communication data for various purposes, including analyses and rectification of technical errors, ensuring system security and integrity, combating abusive and unauthorized usage, and preparing non-personal user statistics based on the provided communication channels for a short time. The recorded data includes the date and time of the message, sender and recipient details, the message text, as well as the transmitted data amount.
We want to assure you that, without your explicit agreement, none of our staff members will read your private messages. However, if we receive a report regarding abusive or unauthorized usage of the communication channels (e.g., reported by a recipient), we reserve the right to examine the player account in question and the account from which the message was sent. If necessary, we may take appropriate measures to address the issue.
As a protective measure, all data you enter during communication will be transmitted via an encrypted connection to the respective platform, ensuring the security and confidentiality of your messages.
The purpose of processing communication data is to provide an in-game solution for exchanging messages between players, enhancing your gaming experience and fostering a positive community environment.
Snowlab Studios is committed to complying with the General Data Protection Regulation (GDPR), which governs the collection, processing, and storage of personal data of individuals within the European Union (EU). We value the privacy rights of our users and have implemented measures to ensure GDPR compliance.
Under the GDPR, we process personal data based on one or more lawful bases, including consent, contractual necessity, and legitimate interests. Users have the right to access, rectify, erase, restrict processing, data portability, and object to the processing of their personal data. If you have any questions or wish to exercise your GDPR rights, please contact our Data Protection Officer (DPO) at [email protected].
Snowlab Studios may update this Data and Privacy Policy from time to time to reflect changes in our data practices or applicable regulations. Any updates will be posted on this page, and we encourage you to review this page periodically to stay informed about how we handle your data.
Contact us at [email protected]